Last updated January 31, 2026

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a refund, store credit, or an exchange. Please see below for more information on our return policy.

Returns

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

The following items cannot be returned or exchanged:

Opened Items

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Return Process

To return an item, please email customer service at info@roguepetscience.com to obtain an Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging, and mail your return to the following address:

Rogue Pet Science

Attn: Returns

RMA #

3100 Technology Dr. Ste 200

Plano, TX 75074

United States

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

Refunds

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

3rd Party Reselling Sites: Amazon, Chewy, Walmart.com

Refunding of purchases through these selling sites is handled by the site directly. Rogue is not responsible or capable of refunding transactions via 3rd party sites.

Damage During Shipping

We take customer satisfaction very seriously. All of our products are tested for quality, and all shipments are carefully inspected before leaving our warehouse.

Please check your shipment carefully upon arrival to ensure it has not been damaged during shipping. All claims for damaged products must be made with 72hrs. Please contact us and provide detailed information for any product damaged during shipping within that time.

Questions

If you have any questions concerning our return policy, please contact us at:

info@roguepetscience.com