Shipping Policy

Last updated January 31, 2026

This Shipping & Delivery Policy is part of our Terms and Conditions (“Terms”) and should be therefore read alongside our main Terms: https://roguepetscience.com/pages/terms-and-conditions.

Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.

What are My Shipping Delivery Options?

We offer various shipping options. In some cases a third-party supplier may be managing our inventory and will be responsible for shipping your products.

Free Shipping

We offer free Standard shipping on Orders over $50 for All.

Shipping Fees

We also offer shipping at the following rates:

Shipping Method Shipping Fee
Standard3-7
Varies by Weight
Economy3-7
Varies by Weight

If you select a shipping option, we will follow up after you have placed the order with any additional shipping information.

All times and dates given for delivery of the products are given in good faith but are estimates only.

How is My Subscription Fulfilled?

If you are buying a subscription then we will deliver on: On the frequency of the day of the month selected in your account settings.

Do You Deliver Internationally?

We do not offer international shipping.

Are There Other Shipping Restrictions?

Orders cannot be shipped to P.O. boxes.

Not all shipping methods are available for certain items.

Orders only ship on business days, which are Monday – Friday.

No Same Day shipping

Shipments to APO/FPO addresses require additional processing time after delivery to the military post office.

What Happens If My Order is Delayed?

If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.

We generally ship all items within 1 business day of our receipt and acceptance of an
order. If there is a delay affecting our ability to ship generally, we will attempt to conspicuously post that fact on this site. We ship through the USPS, Fedex or U.S. Postal Service, and packages can be tracked through their website if the customer provides a valid email address with their order, the tracking info will be emailed to them via our order system.

We fill domestic orders via USPS or U.S. Postal Service mail, which generally results in delivery within 2 to 5 days. Requests for use of a courier service or overnight shipping cannot be processed on this website. We always look and chose the least cost method to reduce shipping costs at all times.

We are not responsible for delays or for non-performance resulting from causes beyond its reasonable control, including acts of any government or acts of God.

UPDATE: 8/15/21– We are no longer allowing “direct ship” of orders to the following
countries as we have Stores, Distributors or Resell Affiliates in country to aid in transactions:

Canada
Mexico
Nigeria, Africa
Panama
Peru

Lost Packages

If a package gets lost in transit (very rare, though it does happen), We will not be responsible if the tracking information says the package was “delivered,” which means U.S. Postal Service or the courier service successfully delivered the package to the specified address. If the tracking information says delivered, yet it’s lost anyway, we ask that you check with housemates or family to see if they received the package without telling the intended recipient. This scenario happens fairly often.

Package Sent to Wrong Address

If a package is sent to the wrong address, and the incorrect address was provided online by a customer, then the customer is responsible for the cost of re-shipping the item. We will re-ship the order once the original package has been confirmed is unable to be redirected. So please, when ordering, make sure your shipping address is accurate, as making any mistake could significantly delay the delivery.

Product Defects & Damaged Packages

We allow three days from the date of delivery to notify us if there is any type of defect with a product or if the package it was in was damaged intransit. If we aren’t notified of defects or damages within the three-day window, it is understood that the package and products were in good condition upon delivery.

Questions About Returns?

If you have questions about returns, please review our Return Policy: https://roguepetscience.com/pages/return-policy.

How Can You Contact Us About This Policy?

If you have any further questions or comments, you may contact us by: